SHIPPING & RETURNS

We hope you love your maxjenny! piece. If for any reason it’s not quite right, you are welcome to return your order in accordance with the conditions below.

ORDER PROCESSING

Orders are normally processed within 1-2 business days, excluding weekends and public holidays. Custom-made and special-order items may require additional production time, typically 2–3 weeks depending on the design. Any different estimated delivery time will be stated on the relevant product page or confirmed separately.

ESTIMATED DELIVERY TIMES

Once your order has been dispatched, estimated delivery times are:
Denmark and Sweden: 2–4 business days
Europe: 4–8 business days
International: 4–10 business days
Delivery times are estimates and may be affected by customs processing, carrier delays or circumstances beyond our control.

SHIPPING RATES & DELIVERY

Shipping costs are calculated at checkout based on your destination and selected delivery method. Orders are shipped with trusted carriers such as DHL, UPS and GLS. Tracking is provided whenever available. 

CUSTOMS, DUTIES & TAXES

Orders delivered outside the applicable customs territory may be subject to import duties, taxes, customs charges, brokerage fees, clearance fees or other charges imposed by local authorities or carriers. All such charges are the customer’s responsibility and are not covered by maxjenny! These charges are beyond our control and may vary depending on the destination. We recommend checking your country’s import regulations before placing an order.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

DELAYED, LOST OR DAMAGED SHIPMENTS

If your shipment is delayed, please check the tracking information and contact the carrier first. If the issue remains unresolved, contact us at customerservice@maxjenny.com and we will assist you. If your parcel or product arrives visibly damaged, please contact us immediately and include photographs of the parcel, packaging and item.

RETURNS

You have the right to notify us of a return within 14 days of receiving your order. After notifying us, the item must be returned without undue delay and no later than 14 days from the date of notification.
Returned items must not have been worn beyond what is reasonably necessary to try them on, must be unwashed and returned in their original condition, with all original labels and tags attached. The customer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the item.
We do not process direct exchanges. If you require another size or style, please place a new order.

RETURN ADDRESS

Belwrk
Att: maxjenny!
Krossgatan 18, Lastkaj B
162 50 Vällingby
Sweden

Phone: +46 (0)8-564 406 00
Email: lager@belwrk.com

Important:
Returns must be delivered directly to the company address above. 
Please do not send returns to:

• Parcel shops
• Pick-up points
• Parcel lockers

RETURN SHIPPING

For international returns, clearly mark the parcel and customs declaration RETURNED GOODS. The customer is responsible for arranging and paying for the return shipment and for any applicable customs duties, taxes, brokerage fees, clearance fees or other charges associated with the return. Any costs incurred by maxjenny! as a result of an incorrectly declared return or unpaid return-related charges may be deducted from the refund where legally permitted.

EXCHANGES

We do not process direct exchanges. To change size or style, place a new order or contact customerservice@maxjenny.com to ask whether an item can be reserved while your return is being processed.

CUSTOM-MADE & PERSONALISED ITEMS

Products made to the customer’s specifications or clearly personalised cannot normally be returned unless they are defective, damaged or incorrect.

REFUNDS

Refunds are processed after the returned item has been received and inspected.
Approved refunds are issued to the original payment method. We may withhold the refund until we have received the returned item or proof that it has been sent back.
Where the statutory right of withdrawal applies, the refund includes the purchase price and the cost of the least expensive standard delivery option offered for the order. Additional charges for express or upgraded delivery are not refundable. Return shipping costs are not refundable unless the return concerns a defective, damaged or incorrect item. Your statutory consumer rights are not affected by this policy.

CONTACT

For questions regarding shipping, delivery or returns, contact:
customerservice@maxjenny.com