Privacy Policy
This Privacy Policy explains how maxjenny! collects, uses and protects your personal information when you visit maxjenny.com, make a purchase, contact us or otherwise use our services.
WHO WE ARE
maxjenny! is operated by Superstudiodesignlab ApS, CVR 30557298, Sankelmarksgade 3, 4. tv., 1676 København V, Denmark. Superstudiodesignlab ApS is the data controller responsible for the processing of your personal information described in this Privacy Policy.
For privacy-related questions, contact us at customerservice@maxjenny.com.
INFORMATION WE COLLECT
We may collect information that you provide directly to us, including your name, billing and delivery address, email address, telephone number, order information, payment confirmation, account information and information you provide when contacting customer service.
We may also collect information about how you use our website, including your IP address, device and browser information, pages and products viewed, shopping cart activity and other usage information through cookies and similar technologies.
We may receive information from service providers involved in operating our store, processing payments, fulfilling orders, delivering products, providing analytics or supporting our marketing activities.
HOW WE USE YOUR INFORMATION
We use personal information to process payments and orders, arrange delivery and returns, communicate with you about your order, provide customer service, maintain and improve our website and services, prevent fraud and misuse, comply with legal obligations and, where permitted, provide marketing and advertising relevant to you.
LEGAL BASES FOR PROCESSING
We process personal information where necessary to perform a contract with you, for example when processing and delivering an order; to comply with legal obligations, including accounting and tax requirements; based on our legitimate interests in operating, securing and improving our business and services; or on the basis of your consent where consent is required, including for certain marketing and non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
MARKETING COMMUNICATIONS
If you have subscribed to our newsletter or otherwise consented to receive marketing from us, we may send you information about collections, products, events and offers. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending service-related communications concerning your orders or customer relationship.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services and, where you have given the required consent, support analytics and marketing.
You can manage your cookie choices through the cookie settings available on our website. Non-essential cookies are used only in accordance with applicable consent requirements.
HOW WE SHARE YOUR INFORMATION
We may share personal information with service providers where necessary to operate our business, including Shopify, payment providers, shipping and fulfilment partners, IT and hosting providers, customer service providers, analytics providers and marketing platforms.
We may also disclose information where required by law, to protect our legal rights, prevent fraud or in connection with a corporate transaction.
We do not disclose personal information to third parties except where there is a lawful basis for doing so.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the European Economic Area (EEA). Where required, we use appropriate safeguards for such transfers, including adequacy decisions or the European Commission's Standard Contractual Clauses.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, managing customer relationships, complying with accounting, tax and other legal obligations, resolving disputes and establishing or defending legal claims.
Information that must be retained under applicable accounting or other legislation is kept for the period required by law. Other personal information is deleted or anonymised when it is no longer necessary for the relevant purpose.
YOUR RIGHTS
Subject to applicable data protection law, you may have the right to request access to your personal information, have inaccurate information corrected, request deletion or restriction of processing, object to certain processing and receive certain information in a portable format.
Where we rely on consent, you may withdraw your consent at any time. You also have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, contact customerservice@maxjenny.com.
SECURITY
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure, but we work with established service providers and take reasonable measures to protect your information.
CHILDREN'S PRIVACY
Our services are not directed at children and we do not knowingly collect personal information from children where this is not permitted by applicable law.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements. The latest version will always be available on our website.
COMPLAINTS
If you have concerns about how we process your personal information, please contact us first so that we can address your concerns. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or, where applicable, the data protection authority in your country of residence.
CONTACT
Superstudiodesignlab ApS
CVR 30557298
Sankelmarksgade 3, 4. tv.
1676 København V
Denmark
customerservice@maxjenny.com